Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to Dash-E Electric ("we", "our", or "us").

These Terms and Conditions govern your use of our website and all related services including vehicle purchases, repairs, parts, and after-sale services.

By using our Website, placing an order, or making a payment, you agree to these Terms and Conditions. If you do not agree, you must not use the Website or our services.

2. Company Information

We operate as a South African company in compliance with all applicable laws, including the Consumer Protection Act (68 of 2008) and the Protection of Personal Information Act (4 of 2013).

3. Definitions

• "Website" means our website and all its subpages.
• "User" or "Customer" means any person who accesses or uses our Website or services.
• "Products" means electric golf carts, vehicles, parts, accessories, and related items offered for sale.
• "Services" means repairs, maintenance, refurbishment, and after-sale services.
• "Order" means a confirmed purchase agreement for Products or Services.
• "Vehicle" means any electric golf cart or electric vehicle sold or serviced by us.

4. Use of Website

To use this Website, you must be at least 18 years old or have parental consent.

You agree not to:

• Use the Website for unlawful or fraudulent purposes.
• Interfere with the operation or security of the Website.
• Copy, reproduce, or distribute any content without our permission.

We reserve the right to suspend access or cancel orders if misuse or fraud is suspected.

5. Product Information

We make every effort to ensure that all descriptions, specifications, prices, and images are accurate.

Please note:

• Vehicles and products may vary slightly from their images due to customization options and model variations.
• Prices may change without notice, but confirmed orders will be honored at the agreed price.
• Specifications are subject to manufacturer changes — please contact us for the most current information.
• All vehicles are imported and may be subject to availability and import timelines.
• We reserve the right to substitute equivalent models if a specific vehicle becomes unavailable.

6. Purchase Process

1. Browse our available vehicles, parts, or services.
2. Contact us to discuss your requirements and receive a quote.
3. Review and confirm specifications, pricing, and delivery/pickup arrangements.
4. Sign a purchase agreement or service contract.
5. Make payment as agreed (deposit may be required for vehicle orders).
6. Receive confirmation and estimated delivery/service completion date.
7. For vehicle purchases: Complete final payment before or upon delivery.
8. Inspect and accept delivery of your vehicle or completed service.

All purchases are subject to availability. For imported vehicles, delivery times may vary. We will keep you informed of any delays or changes.

7. Payment Terms

7.1 Payment Methods

We accept payment via Electronic Funds Transfer (EFT), bank transfer, or as otherwise agreed. Payment terms will be specified in your purchase agreement.

• For vehicle purchases: A deposit may be required to secure your order
• Final payment is typically due before or upon delivery
• For services: Payment terms will be agreed upon before work commences

7.2 Payment Verification

7.3 Proof of Payment

After making your payment, please:

• Email your proof of payment to us using the contact details provided
• Include your order/invoice number in the subject line
• Use your order/invoice number as the payment reference

We will confirm receipt via email once payment has been verified (typically within 2 business hours during office hours).

7.4 Payment Timeline

Payment terms will be specified in your purchase agreement. For vehicle orders, final payment must be received before delivery. Late payments may result in delayed delivery.

8. Delivery and Pickup Terms

8.1 Vehicle Delivery

Delivery options and fees will be discussed and agreed upon before purchase:

• Delivery fees vary based on distance and vehicle size
• Customers may arrange to collect vehicles from our premises
• Delivery dates are estimates and may be subject to import timelines
• We will notify you of any delays as soon as possible

8.2 Service Pickup and Delivery

For repair and service work:

• Customers may drop off vehicles at our service facility
• Pickup and delivery services may be available (fees apply)
• Service completion times will be estimated and communicated

8.3 Delivery Conditions

Customers are responsible for:

• Ensuring someone is available to receive the vehicle at the specified address
• Providing accurate delivery address and contact information
• Inspecting the vehicle upon delivery and reporting any issues immediately

We are not responsible for delays or failed deliveries caused by incorrect information or lack of recipient availability.

9. Cancellation, Refunds, and Returns

9.1 Cancellations

Cancellation terms will be specified in your purchase agreement:

• Vehicle orders: Cancellation may be possible before the vehicle is imported or prepared, subject to any costs already incurred
• Service work: Cancellation may be possible before work commences; charges may apply for work already started
• Deposits: Non-refundable deposits may apply as specified in your agreement

9.2 Refunds

Refunds are issued within 7-14 business days for eligible cases, including:

• Payment errors or overpayments
• Vehicles that cannot be delivered due to circumstances beyond our control
• Valid cancellations as per your agreement
• Defective products covered under warranty

Refunds are processed to the original payment method only.

9.3 Returns and Warranty

Vehicles are sold with applicable manufacturer warranties. Returns are subject to:

• Warranty terms and conditions as specified at time of purchase
• Defects must be reported within the warranty period
• Vehicles must be in original condition (normal wear and tear excepted)
• All warranty claims are subject to inspection and verification

This policy complies with the Consumer Protection Act and applicable warranty laws.

10. Customer Responsibilities

You agree to:

• Provide accurate contact and delivery/pickup information
• Make payments according to the agreed terms
• Inspect vehicles upon delivery and report any defects immediately
• Use vehicles in accordance with manufacturer guidelines and local laws
• Maintain vehicles properly and follow recommended service schedules
• Contact us promptly if you experience any issues with products or services

We are not responsible for damage or issues resulting from misuse, improper maintenance, or modifications made after purchase.

11. Data Protection and Privacy

We respect and protect your personal information in accordance with POPIA. Your data is collected only for processing orders, delivering Products, and improving our services.

• All personal and payment data is securely encrypted.
• We only share necessary details with payment processors and delivery partners.
• You have the right to request access, correction, or deletion of your data.
• Cookies may be used to improve user experience and analyze traffic.

Refer to our Privacy Policy for full details.

12. Intellectual Property Rights

All Website content, including text, images, graphics, and layout, remains the intellectual property of Dash-E Electric, MyRide Commercial, MyRide Group, or their licensors. No part may be copied or reproduced without written consent.

13. Limitation of Liability

While we strive for accuracy and reliability, we are not liable for:

• Losses caused by Website downtime or data errors.
• Indirect, consequential, or incidental damages.
• Delivery delays or service interruptions beyond our control.

Our total liability will not exceed the total value of the affected order.

14. Indemnity

You agree to indemnify and hold Dash-E Electric, MyRide Commercial, and MyRide Group harmless against any claims or losses resulting from your misuse of the Website, products, or services, or breach of these Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa.

Any disputes shall be resolved in the courts of the Western Cape.

16. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page, and continued use of the Website constitutes acceptance of the revised Terms.

17. Contact and Complaints

For any questions, feedback, or complaints, please contact us:

We aim to respond to all inquiries and complaints within 5 business days. After-sale service is most important to us.